Inform
Course Overview
This modular course introduces you to MoEngage Inform, the unified infrastructure for all your transactional alerts. You will learn how to move beyond fragmented messaging systems to a single, robust API that handles critical notifications like OTPs, order updates, and flight alerts across multiple channels with built-in redundancy. Completing this module earns you a specialized badge in Transactional Notification Orchestration.
- Unified Transactional API: Understand the power of a single API for all channels. Learn how to simplify your engineering efforts by using one payload to trigger critical alerts across Push, SMS, Email, and WhatsApp without managing separate infrastructures.
- Intelligent Channel Failover: Ensure 100% reachability for time-sensitive messages. Master the configuration of "failover logic"—if a notification fails on one channel (like Push), learn to automatically route it to another (like SMS) to guarantee delivery.
- Template-Logic Decoupling: Learn how Inform allows marketers to manage and update message templates within the dashboard while developers maintain the API logic. This ensures brand consistency and agility without requiring code deployments for content changes.
- Real-Time Latency & Tracking: Monitor the heartbeat of your critical alerts. Learn how to interpret delivery metrics and latency reports to ensure your most important messages are reaching users within the required seconds of an event trigger.